In international trade the liability of carriers (freight forwarders, airlines, shipping lines etc.) is limited by law. Compensation may therefore be considerably lower than your actual loss. Moreover, conventions are often further limited due to additional exclusions of liability.

In case a shipment is damaged or lost, the insured customer will be compensated for the full replacement value of the goods.

No problem, we will calculate the charges due and send you a pro-forma invoice setting out the charges payable. The pro-forma invoice contains our bank details so that payment can be arranged in advance of the vehicles arrival to avoid any unnecessary delays.

You will require an EORI number if you are planning to import or export goods with countries outside the EU. It will take approximately 3 working days to become registered, therefore we strongly recommend that you are EORI registered before the arrival of your goods.

These are the requirements for a standard export to a country outside the EU;

• Copy of the export invoice showing the packages and weights
• If possible the commodity code(s)
• Vehicle number

Yes, we can. All we need is a copy of the invoice and, if we have not completed it, a copy of the NES.

No. Once both drivers have finished their 10 hour shifts then the driving team have to take a break. This is a legal requirement and does not have room for negotiation. The driver’s mate MUST be in the passenger seat when not driving.  

The Class identifies the general type of hazard e.g. Class 2 Gases. The subclass identifies the specific type of hazardous goods within that class e.g. 2.1 Flammable gases. The UN number identifies the actual hazardous substances, e.g. UN2014 Hydrogen Peroxide. Packing group numbers 1,2 and 3 are used to identify the different degree of danger that some substances with the same name will have dependent for example on their Flash Point, i.e. the point at which they will combust.

An ATA Carnet acts as a passport for goods, which allows for entry and exit into 86 international countries. It is an ideal way to move exhibition goods internationally.

There are a lot of factors that determine the most feasible and cost-effective mode of transportation for your goods. Road transport between the UK and TR would offer approx. 1-week shorter transit times than Sea freight which is a suitable option for large consignments with no time constraint. Air freight would be ideal for perishable or most urgent small shipments. On the other hand, regular full loads can be shipped by Intermodal transport with competitive rates and short transit times as well as leave smaller footprint on the environment.